Tour Appointment SMS Program

Who Sends, Who Receives, and Why

Sender: A team member from Starlight Rental Inc., the property manager for the listing the appointment was requested for. Each week's tour appointments are assigned to individual team members; the assigned team member sends the messages and signs them by name in the message body.

Recipient: An individual who, within the previous 30 days, requested an in-person tour appointment for a specific property by submitting our Tour Registration Form and answered “Yes, text me about my tour” to the SMS consent question on that form.

Purpose: Coordination of one specific in-person tour appointment and immediate post-appointment follow-up. The program is transactional, scoped to the requested appointment, and does not market unrelated properties.

What Messages You May Receive

• Appointment confirmation: Confirms the scheduled showing window for the property and asks you to confirm whether you will attend.
• Day-before reminder: Confirms the appointment time, address, parking and access notes. Sent only if you confirmed attendance.
• Post-appointment follow-up: A thank-you and an offer to send rental application instructions if you are interested in applying.

We do not send marketing or promotional text messages, and we do not advertise other properties in this program.

How You Opted In

After you contacted us about a listing (typically by email through Zillow, Apartments.com, or a similar listing platform), we replied with a link to our Tour Registration Form for that property on our website, starlightrental.com. The form contained an SMS consent question with two choices, neither pre-selected: “Yes, text me about my tour” or “No, email me instead.” The disclosure shown with the question stated that choosing Yes means you agree to receive tour-related texts from Starlight Rental Inc., that message frequency varies (typically 1–3 texts per tour), that message and data rates may apply, the STOP/HELP keywords, and links to this page and our Privacy Policy. Consent is not a condition of touring the property — the form submits with either answer, and if you chose No, we coordinate your appointment by email only.

Each answer is recorded with the form’s submission timestamp, your phone number, and the property the appointment was requested for. We retain this record as evidence of consent for compliance purposes only. Screenshots of the consent question: How Tour Requestors Opt In.

Message Frequency & Rates

Frequency: Typically 1–3 messages over a 1–2 week appointment-coordination window. After the appointment and follow-up, no further messages are sent.

Message and data rates may apply, depending on your mobile carrier plan. Wireless carriers are not liable for delayed or undelivered messages.

Privacy

How we collect, use and protect your mobile number and SMS consent is set out in our Privacy Policy (Section 3b and Section 4).